At JessyWell, customer satisfaction is our priority. Therefore, we aim to present our cancellation and return processes clearly and understandably. Our cancellation and return policy is below.
Cancellation Policy
Order Cancellation:
- You can cancel your order from when you place it until the product is shipped.
- To cancel your order, simply email [email protected] with your order number.
- Once your order cancellation is confirmed, your payment will be refunded to your account within 3-5 business days.
Return Policy
Product Return:
- If you are unsatisfied with the product, you can return it within 14 days after receiving it.
- The products to be returned must be unused, unwashed, and in their original packaging.
- To initiate a return, email [email protected] with your order number and the reason for the return.
- Once your return request is approved, you will receive our return address. You need to send the product back to this address. The shipping cost for the return is the customer’s responsibility.
Return Conditions:
- Products must be unused, unwashed, and in their original packaging.
- Product tags must be intact.
- Underwear products cannot be returned due to hygiene reasons.
Return Process:
- Once the returned product reaches us, its condition will be inspected.
- For products that meet the return conditions, the amount will be refunded to you within 10 business days.
- Once your return is approved, your payment will be refunded to your original payment method.
Exchange Policy
Product Exchange:
- If you want to exchange a product, you can request an exchange within 14 days after receiving the product.
- To request an exchange, email [email protected] with your order number and the product and size information you wish to exchange.
- Once your exchange request is approved, you will receive our exchange address. You need to send the product back to this address. The shipping cost for the exchange is the customer’s responsibility.
- If the product you want to exchange is in stock, the new product will be sent to you.
Damaged or Defective Products
Damaged Products:
- If the product you received is damaged or defective, please notify us within 14 days by sending an email to [email protected] with photos of the damaged product and your order number.
- For damaged or defective products, JessyWell will cover the return shipping cost.
At JessyWell, we prioritize customer satisfaction and strive to improve your shopping experience. Feel free to contact us with any questions or concerns.
Contact Information:
Email: [email protected]
Phone: +90 532 291 95 48