F.A.Q

What is your shipping policy?

JessyWell ships all orders within 1-3 business days. Shipping time may vary depending on the delivery address.

What is your return policy?
You can return our products within 14 days from the delivery date. Products must be unused, unwashed, and in their original packaging. The return shipping cost is the customer's responsibility.
Do you offer international shipping?
Yes, JessyWell ships to many countries worldwide. International shipping fees and delivery times vary depending on the delivery address.
What payment methods do you accept?
We accept various methods, such as credit cards, debit cards, and bank transfer/EFT.
How can I track my order?
When your order is shipped, you will receive a tracking number. You can use this number to track your order on the shipping company’s website.
Can I cancel my order?
You can cancel your order if it has not been shipped yet. You need to contact our customer service for the cancellation process.
Do you have a size guide?
Yes, we have a size guide for our products. You can find it on the product pages on our website.
How can I contact customer service?
If you have any questions or concerns, you can contact our customer service at [email protected] or by Phone and WhatsApp at +90 532 291 95 48.
How should I care for your products?
The care instructions for our products are provided on the product labels. Generally, we recommend ironing at low temperatures, washing the machine at 30°C, and not using a tumble dryer.
What fabrics do you use for your products?
JessyWell products are made from high-quality natural fabrics such as cotton and linen. These fabrics provide a comfortable and stylish experience.
Do you offer custom or personalized products?
Currently, we do not provide personalized or custom products. However, we have a wide range of products in our collections.
What are your products’ natural and eco-friendly features?
JessyWell adopts eco-friendly production processes that are in harmony with nature. The fabrics used in our products are natural and sourced from sustainable resources.
How can I find out about discounts and promotions?
You can follow our website and social media accounts to stay updated on discounts and promotions. Additionally, you can subscribe to our email newsletter for exclusive offers.
Can I make changes to my order?
You can make changes to your order before it is shipped. You need to contact our customer service for change requests.
Where are your products made?
JessyWell products are manufactured in Turkey, adhering to high-quality standards. We place great emphasis on naturalness and quality in our production process.