F.A.Q.
What is your shipping policy?
JessyWell aims to dispatch all orders within 1-3 business days. Shipping times may vary depending on the delivery address.
What is your return policy?
You can return our products within 14 days of delivery date. Products must be unused, unwashed, and in their original packaging. Return shipping fees are the responsibility of the customer.
Do you offer international shipping?
Yes, JessyWell ships worldwide. International shipping fees and delivery times vary depending on the delivery address.
Which payment methods do you accept?
We accept various payment methods including credit card, debit card, bank transfer, and EFT.
How can I track my order?
Once your order has been shipped, you will receive a tracking number. You can track your order on the courier's website using this number.
Can I cancel my order?
You can cancel your order if it has not yet been shipped. Please contact our customer service for cancellation.
Do you have a size guide?
Yes, we have a size guide available for our products. You can find the size guide on each product page on our website.
How can I contact customer service?
You can contact our customer service for any questions or concerns. Email: info@jessywell.com.tr or Phone/WhatsApp: +90 532 291 95 48.
How should I care for your products?
Care instructions for our products are indicated on the product label. Generally, we recommend ironing at low heat, machine washing at 30°C, and avoiding tumble drying.
What fabrics do you use in your products?
JessyWell products are made from high-quality natural fabrics such as cotton and linen. These fabrics ensure comfort and stylish wear.
Do you offer custom design or personalized products?
Currently, we do not offer personalized or custom design products. However, our collections feature a wide range of items.
What are the natural and eco-friendly features of your products?
JessyWell adheres to eco-friendly and nature-compatible production processes. The fabrics used in our products are natural and sourced from sustainable origins.
How can I get information about discounts and promotions?
You can stay updated on current discounts and promotions by following our website and social media accounts. Additionally, subscribe to our email newsletter for special offers.
Can I make changes to my order?
You can make changes to your order before it has been shipped. Please contact our customer service for any change requests.
Where are your products manufactured?
JessyWell products are manufactured in Turkey, adhering to high-quality standards. Our production process emphasizes natural materials and quality.
