1. Overview
At JessyWell Limited, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you have the option to return or exchange the product within 14 days of receiving it. Please read our Refund Policy carefully to understand your rights and obligations.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange:
• The item must be unused, unwashed, and in the same condition as you received it.
• It must be in the original packaging with all tags and labels attached.
• Proof of purchase or receipt is required.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
• Personalized or custom-made products
• Intimate or hygienic goods
• Gift cards
• Sale or clearance items
4. How to Initiate a Return or Exchange
To initiate a return or exchange:
1. Contact Us within 14 days of receiving your item at info@jessywell.com with your order number and reason for the return or exchange.
2. Once approved, you will receive the return instructions.
3. Pack the item securely and send it to the following address:
Return Address:
JESSYWELL GLOBAL DIŞ TİCARET ANONİM ŞİRKETİ
Cumhuriyet Mah. Fatih Sultan Mehmet Blv.
Cadde 224 A Blok No: 41 A/A
Nilüfer, Bursa
TURKEY
Phone & WhatsApp: +90 532 051 41 68
5. Shipping Costs for Returns
• Customers are responsible for paying the shipping costs for returning the item.
• Shipping costs are non-refundable.
• If the item is being exchanged due to a defect or an error on our part, we will cover the shipping costs.
6. Refunds
Once your return is received and inspected:
• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
7. Late or Missing Refunds
If you haven’t received a refund yet:
• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@jessywell.com.
8. Exchanges
We replace items only if they are defective or damaged. If you need to exchange it for the same item, follow the steps in Section 4 above.
9. Damaged or Defective Items
If you receive a damaged or defective item:
• Contact Us immediately at info@jessywell.com with photos of the damage.
• We will assess the issue and arrange for a replacement or refund.
10. International Returns
If you are returning an item from outside Turkey:
• Clearly mark the package as “RETURNED GOODS” to avoid custom charges.
• We are not responsible for any customs fees that may be incurred for international returns.
11. Contact Us
For questions or concerns about our Refund Policy, please contact us:
JessyWell Limited
Company Number: 16115429
Address:
71-75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom
Email: info@jessywell.com
Phone & WhatsApp: +90 532 051 41 68
Website: www.jessywell.com
